Vantage South End – Concierge


Mission: Provide courteous and professional concierge services that welcomes building visitors, manages building amenities, and supports building management.

Job Description:  Vantage South End is a Class A++ property located in Charlotte’s South End submarket. Work with the building management team, vendors, tenants, and visitors to provide a first-class experience. Be the welcoming face for tenants and complete guest check in. Time will be split between providing concierge services at the front desk along with assisting and maintaining the building amenities and oversight of onsite events.

Duties:

  • Welcome building employees and guests in an energetic and professional manner
  • Customer service oriented and responsive
  • Flexible and adaptable to rapid change
  • Be forward thinking, always attentive to the behavior of guests and employees
  • Adhere to the building operating procedures and follow all visitor processes
  • Maintain the organization, function, and inventory of duty related equipment
  • Follow all building safety and security policies and procedures
  • Be familiar with local attractions and businesses
  • Understand parking validation procedures
  • Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities
  • Self-motivated with the ability to follow direction and work independently
  • Demonstrate initiative to think, work and solve practical problems while making independent decisions based on sound judgement
  • Good time management, organization and follow up skills
  • Achieve high work standards, attention to detail, accuracy, and timeliness
  • Assist with other responsibilities as directed by building management team

Experience:

  • One to three years relative customer service or hospitality experience
  • Proficient in Microsoft Office and ability to quickly learn new building related software
  • CPR/AED and First Aid training a plus

Requirements:

  • Full-time onsite position, Monday – Friday from 8:00am-5:00pm
  • Some after hours and event work may be necessary
  • Must be able to sit or stand for long periods of time
  • Maintain professional attitude and appearance