Assistant Property Manager | Raleigh, NC

Responsibilities include but are not limited to:     

Tenant Services:

  • Handle tenant requests, complaints, and suggestions in a positive way that establishes and maintains favorable landlord/customer relations.
  • Support Property Management in the implementation and maintenance of a formal documented tenant relations plan to ensure tenant satisfaction as measured by formal and informal feedback, annual survey results and controllable tenant retention.
  • Manage/coordinate any amenity service providers (i.e., food service, fitness center, auto detailing, etc.).
  • Review all (outstanding) work order records on a daily basis to ensure all requests are handled and there are no reoccurring problems.
  • Plan, promote and execute tenant nurturing events.

Lease Implementation:

  • Become familiar with all tenant and landlord lease obligations and enforce compliance of both parties.
  • Create Lease/Amendment Abstracts for review by Property and Asset manager within allotted time.
  • Immediately update all necessary reports and lease management software affected by new or changed leases/amendments.

Administrative:

  • Provide reliable customer service, tenant, and prospective client interaction.
  • Collect and maintain certificates of insurance for tenants, vendors, and contractors via third party tracking software.
  • Responsible for general office administration and maintaining complete, well-organized physical, as well as electronic files.
  • Assist with completion of non-routine reports and/or other tasks as requested.

Accounting:

  • Oversee all accounts payable for properties by processing invoices which includes GL coding and data entry (manually and/or via 3rd party accounting software). Review with property manager for approval and work with vendors to clear up billing issues.
  • Continuously build a thorough knowledge of essential accounting principles ( i.e., cash projections/accruals) in regards to property management.
  • Assist in the management of incurred and budgeted costs for contracts, repairs and maintenance, capital improvement projects and miscellaneous accounts.
  • Work with financial analysist to prepare month end reports, ensuring deadlines are met and information is accurate.
  • Maintain a working knowledge of the Accounting System (MRI, Yardi, YardiOne and Kardin).
  • Oversee tenant billings (rent, billbacks, operating expenses).
  • Participate in the preparation of the annual budget with direction from Property Manager.

Other:

  • Complete special projects as requested under supervision of property manager.
  • Attend staff/property meetings, prepared and fully engaged.
  • Respond to emails and requests in a timely manner.
  • Provide updates as required on all outstanding assignments and/or special projects.
  • Manage daily workload with efficiency and utilization of time.
  • Identify areas of training needed and develop program plan to achieve.
  • Promote and foster a positive work environment.
  • Offer solutions to correct deficiencies either brought to your attention or observed personally and be prepared to discuss suggestions to improve.

Qualifications:

  • Undergraduate Degree and/or 2-5 years property management work experience
  • Excellent verbal and written communication
  • Advanced Microsoft Word, Excel, and Outlook skills and the ability to adapt quickly to new software.
  • Strong organizational skills; ability to prioritize work and attention to detail.
  • Ability to establish strong interpersonal relations with team members, tenants, and vendors.
  • Adaptable to change within the organization and the needs of the client.
  • Capacity to work with little direction maintaining confidentiality and professionalism.

Qualified and interested candidates please submit your resume.