Assistant Property Manager – Raleigh, NC


Title: Assistant Property Manager

Reports to: Senior Property Manager

Responsibilities include but are not limited to:      

 

  • Administrative
    • Deliver great customer service, tenant and prospective client interaction.
    • Collect and maintain current HVAC preventative maintenance ageements for all tenants and certificates of insurance for all tenants, vendors, and contractors.
    • Responsible for general office administration and maintaining complete, well organized physical, as well as electronic files.
    • Assist with completion of non-routine reports and/or other tasks as requested.

 

  • Tenant Services
    • Handle tenant requests, complaints, and suggestions in a positive way that establishes and maintains favorable landlord/customer relations.
    • Support Property Management in the implementation and maintenance of a formal documented tenant relations plan to ensure tenant satisfaction as measured by formal and informal feedback, annual survey results and controllable tenant retention.
    • Manage/coordinate any amenity service providers (i.e., food service, fitness center, auto detailing, etc.).
    • Review all (outstanding) work order records on a weekly basis to ensure all requests are handled and there are no reoccurring problems.

 

  • Lease Implementation
    • Become familiar with all tenant and landlord lease obligations and enforce compliance of both parties.
    • Abstract Leases/Amendments for review by Sr. PM and send to accounting department.
    • Immediately revise all necessary reports affected by new or changed leases.

 

  • Accounting
    • Complete data entry of accounts payable and receivables by adhering to self-imposed and company schedules and guidelines.
    • Continuously build a thorough knowledge  of property management accounting.
    • Assist in the management of line item budget costs for contracts, repairs and maintenance, capital improvement projects and miscellaneous accounts.
    • Contribute in the training and oversight of accounting clerk, ensuring deadlines are met and information is accurate. Maintain a working knowledge of the Accounting System (MRI and Kardin).
    • Oversee tenant billings.
    • Participate in the preparation of the annual budget and accurately and thoroughly complete assigned deliverables under the direction of Property Management within established timeframes demonstrating a good understanding of the analysis with consideration for the goals of the asset, as well as market conditions.

 

 

Other:

  • Complete special projects as requested under supervision of Sr. PM.
  • Attend regular staff meetings, prepared and fully engaged.
  • Respond to emails and requests in a timely manner.
  • Provide updates as required on all outstanding assignments and/or special projects.
  • Manage daily work load with efficiency and utilization of time.
  • Identify areas of training needed and develop program plan to achieve.
  • Promote and foster a positive work environment.
  • Offer solutions to correct deficiencies either brought to your attention or observed personally and be prepared to discuss suggestions to improve.

 

Qualifications:

  • Undergraduate Degree and/or 2-5 years property management work experience
  • Excellent verbal and written communication
  • Advanced Microsoft Word, Excel, and Outlook skills and the ability to adapt quickly to new software
  • Strong organizational skills; ability to prioritize work and attention to detail
  • Ability to establish strong interpersonal relations with team members, tenants and vendors
  • Adaptable to change within the organization and the needs of the client
  • Capacity to work with little direction maintaining confidentiality and professionalism

 

Qualified and interested candidates please forward your resume to Christi Ossi at moc]tod[socmurtcepsnull]ta[issoc.